Refund policy
Return & Refund Policy — Evee Mart
We want you to be satisfied with your purchase from Evee Mart.
Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The original packaging, accessories, manuals, and tags are included where applicable.
- The product has not been damaged, altered, or misused by the customer.
- Proof of purchase/order details are available.
Non-Returnable Products
Certain products may not be eligible for return due to hygiene, personal-use, or other applicable restrictions. This may include opened beauty/personal-care products and products that cannot be resold for hygiene reasons.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos/videos of the product and packaging.
We will review the issue and, where applicable, offer a replacement, refund, or another appropriate solution.
Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Return Shipping
Return shipping arrangements and costs may depend on the reason for the return. If the product was damaged, defective, or incorrectly supplied by us, Evee Mart will review the case and determine the appropriate solution.
Contact: eveemart123@gmail.com
Phone/WhatsApp: 03266809750